Acicta Privacy Policy
About our privacy policy
Acicta cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and Acicta's services made available on it. The effective date for the validity of these terms and conditions is 30/12/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for, and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you can find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who can access the data.
Online store software
Joomla
Our webshop is developed with software from Joomla. Personal data that you make available to us for the purpose of providing our services will be shared with this party. Joomla has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Joomla is obliged, on the basis of the agreement we have entered into with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Webador uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Joomla reserves the right to share collected data within its own group of companies in order to further improve its services.
Web hosting
One.com
We use the services of One.com for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. One.com does not have access to our inbox, and we treat all of our email traffic confidentially.
Payment processors
Mollie
To handle (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.
Reviews Shipping & Logistics
PostNL
When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence with PostNL. PostNL will only use this data for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary for us to share your name, address and residence details with DHL. DHL will only use this data for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Invoicing and bookkeeping
Exact
We use the services of Exact to keep track of our administration and bookkeeping. We share your name, address and residence details and details relating to your order.
This data is used to administer sales invoices. Your personal data is transmitted and stored securely. Exact is obliged to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask for your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigations
In some cases, Acicta may be obliged to share your data in connection with a tax or criminal investigation by the government. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
Wij bewaren uw gegevens zolang u cliënt van ons bent. Dit betekent dat wij uw klantprofiel bewaren totdat u aangeeft dat u niet langer van onze diensten gebruik wenst te maken. Als u dit bij ons aangeeft zullen wij dit tevens opvatten als een vergeetverzoek. Dit betekent ook dat we uw gegevens niet langer dan twee jaar bewaren vanaf het laatste contactmoment of transactie, tenzij daarvoor een wettelijke rechtvaardigingsgrond ten grondslag ligt. Op grond van toepasselijke administratieve verplichtingen dienen wij facturen met uw (persoons)gegevens te bewaren, deze gegevens zullen wij dus voor zolang de toepasselijke termijn loopt bewaren. Medewerkers hebben echter geen toegang meer tot uw cliëntprofiel en documenten die wij naar aanleiding van uw opdracht hebben vervaardigd.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. In principle, in order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten we administer anonymized data. All statements and copies of data will be sent to you in the machine-readable data format that we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in an incorrect way.
Right of access
You always have the right to inspect the data that we process (or have processed) and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who hold this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to request the data that we process (or have processed) and that relate to your person or
traceable to that purpose. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, in such a case, we will no longer be able to continue the service, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
In some cases, you have the right to object to the processing of your personal data by or on behalf of Acicta. If you object, we will immediately cease processing data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to monitor and receive reports on how visitors use the website.
This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will inform you by email.
Contact Details
Acicta
Netherlands
T: (031) 6 49791786
E:
Contact person for privacy matters
Joshua Nunes Cardozo
T: (031) 6 49791786
E: